Refund policy

DULGE Return, Refund & Exchange Policy

At DULGE, we're committed to providing high-quality products and a seamless shopping experience.

Returns & Refunds

• 30-Day Policy – If there's a quality issue, you can return or exchange within 30 days of delivery.
• Unopened & Unused Only – Returns for change of mind must be unopened and in original packaging.
• No Returns on Opened/Used Items – Unless there's a quality issue.
• Made-to-Order & Clearance Items – These are non-returnable and non-refundable.

Hair Extensions Specifically

• Slight colour/texture differences may occur due to batch variations. Refunds/exchanges apply only if significantly different.
• No returns after extensions are dyed, bleached, or modified.
• Damages from use (e.g., broken clips) are not covered.

Exchanges

• Customer Responsibility – Return shipping costs apply for choosing the wrong colour/product or for a change of mind.
• Timeframe – Items must be returned within 7 business days of approval with a valid tracking number.

Refund Process

• Contact us with photos/videos before returning.
• Refunds are processed within 5 business days after inspection.

Contact: info@dulgehairextensions.com.au