Shipping Policy

DULGE Shipping Policy

• Orders are processed Monday to Friday (excluding public holidays).
• Please allow 24-48 hours for order processing.
• Most hair extensions ship from our Melbourne shop, while some are sent directly from our overseas factory.
• Standard delivery: 2-6 business days after dispatch (varies by location and demand).
• Made-to-order items (Bundles & Toppers): 7-9 business days.
• Store pickup is available for in-stock items only, so please get in touch with us beforehand.

• Orders won’t be shipped until payment is confirmed.
• Wholesale buyers are responsible for shipping fees.
• Customs/duty fees (if applicable) are the buyer’s responsibility.
• If multiple products are ordered, they may arrive separately, each with a unique tracking number.
• Lost packages: Once tracking confirms delivery, we are not responsible for lost or stolen packages.
• Signature-required deliveries: If you’re unavailable at delivery, you’ll need to arrange a pickup or redelivery with the courier.

• If you order the wrong item, colour, or size or change your mind, return shipping (both ways) is at your expense.
• Refunds for delayed shipments are only processed once the item is returned to us after delivery.