Privacy Policy
DULGE Privacy Policy
Read the DULGE Hair Extensions Privacy Policy to learn how we collect, use, store, and protect your personal information when you use our website or make a purchase.
At DULGE Hair Extensions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, make a purchase, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information including:
- Your name
- Email address
- Phone number
- Postcode or delivery address
- Account details
- Order and purchase information
- Preferences and interactions with our website
We may also collect website usage information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and tracking data
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Provide customer support
- Improve our website, products, and services
- Personalise your shopping experience
- Send marketing emails or promotional offers where you have opted in
- Conduct surveys, feedback requests, and service improvement activities
- Help prevent fraud, misuse, or security issues
3. Marketing Communications
If you subscribe to our mailing list or opt in to marketing, we may send you emails about:
- New product launches
- Promotions
- Offers
- Updates
- Brand news
You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
4. Cookies and Tracking Technologies
DULGE uses cookies and similar technologies to improve website performance and understand how visitors use our website.
These technologies may help us:
- Remember your preferences
- Improve website functionality
- Analyse traffic and shopping behaviour
- Provide a better browsing experience
By continuing to use our website, you consent to the use of cookies where permitted.
5. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- Secure servers
- SSL encryption
- Restricted access to sensitive data
- Secure payment and website infrastructure
However, no online system can be guaranteed to be completely secure.
6. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business and provide services, including:
- Payment processors
- Website and technology providers
- Email and marketing platforms
- Fraud prevention services
- Analytics providers
- Shipping and logistics providers
We may also disclose information where required by law or where necessary to protect our rights, safety, customers, or business operations.
We do not sell your personal information.
7. Online Accounts
Creating an account may make future purchases faster and more convenient. You are responsible for keeping your login details secure.
If you use a shared or public device, we recommend logging out after each session.
You may update your account information at any time through your account settings where available.
8. Access, Updates and Privacy Choices
You may request access to your personal information or ask us to update or correct it where appropriate.
You may also opt out of marketing communications at any time.
If you have privacy-related questions or requests, please contact us using the details below.
9. Australian Privacy Rights
If you are located in Australia, your personal information may be handled in accordance with applicable Australian privacy laws.
If you would like to make a privacy enquiry, request access to your information, or ask a question about how your information is handled, please contact us.
10. Third-Party Links and Services
Our website may contain links to third-party websites or use third-party services. DULGE is not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately where relevant.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will take effect once the updated version is published on this page.
Frequently Asked Questions About Privacy
What personal information does DULGE collect?
DULGE may collect information such as your name, email address, phone number, address, account details, purchase information, and website usage data.
Why does DULGE collect personal information?
We collect personal information to process orders, provide customer support, improve our website and services, personalise your shopping experience, and send marketing communications where you have opted in.
Does DULGE use cookies?
Yes. DULGE uses cookies and similar technologies to improve website functionality, remember preferences, and understand how visitors use the site.
Does DULGE share my information with third parties?
DULGE may share information with trusted third-party service providers such as payment processors, shipping providers, fraud prevention services, analytics providers, and email platforms.
Does DULGE sell my personal information?
No. DULGE does not sell your personal information.
How does DULGE protect my personal information?
DULGE uses reasonable security measures such as secure servers, SSL encryption, and restricted access to sensitive information.
Can I unsubscribe from marketing emails?
Yes. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
Can I request access to or update my personal information?
Yes. You may contact DULGE to request access to your personal information or ask for corrections where appropriate.
Is my information handled according to Australian privacy laws?
If you are located in Australia, your personal information may be handled in accordance with applicable Australian privacy laws.
What happens if DULGE updates its Privacy Policy?
DULGE may update its Privacy Policy from time to time. Any changes take effect once the updated version is published on the website.
Does DULGE link to third-party services?
Yes. The website may contain links to third-party websites or services. DULGE is not responsible for the privacy practices of those third parties.