DULGE Return, Refund & Exchange Policy

Read the DULGE Hair Extensions return, refund, and exchange policy, including our 30-day quality guarantee, exchange timeframes, delivery issues, and refund process. Please review this policy before purchasing.

At DULGE, we're committed to providing high-quality products and a seamless shopping experience.

Returns & Refunds

• 30-Day Policy – If there's a quality issue, you can return or exchange within 30 days of delivery.
• Unopened & Unused Only – Returns for change of mind must be unopened and in original packaging.
• No Returns on Opened/Used Items – Unless there's a quality issue.
• Made-to-Order & Clearance Items – These are non-returnable and non-refundable.

Hair Extensions Specifically

• Slight colour/texture differences may occur due to batch variations. Refunds/exchanges apply only if significantly different.
• No returns after extensions are dyed, bleached, or modified.
• Damages from use (e.g., broken clips) are not covered.

Exchanges

• Customer Responsibility – Return shipping costs apply for choosing the wrong colour/product or for a change of mind.
• Timeframe – Items must be returned within 7 business days of approval with a valid tracking number.

Delivery Issues

• Lost/Stolen Packages – Once proof of delivery is provided, DULGE is not liable.
• Undeliverable Packages – If returned due to a missed delivery, a double shipping fee applies.
• Delayed Delivery – Refunds are not provided for minor delays. If you refuse delivery, you must return the product first.

Order Cancellations

Once shipped, orders cannot be cancelled. If you wish to return the item, shipping costs are the customer's responsibility.

Refund Process

• Approval Required – Contact us with photos/videos before returning.
• Processing Time – Refunds are processed within 5 business days after inspection.
• Payment Provider Delays – Any delays after processing must be resolved with your bank.

Other Important Notes

• Free Gifts & Bundles – Refunds/returns require all included gifts/items to be returned.
• Home Damage & Misuse – DULGE is not liable for damage due to DIY modifications or improper use.
• Final Decision – DULGE reserves the right to reject returns or refunds if proof is insufficient.

Contact Us

For any return, refund, or exchange questions, please contact us at info@dulgehairextensions.com.au — we're here to help.

Frequently Asked Questions About Returns

Can I return hair extensions if I don't like the colour?

Change-of-mind returns are accepted only if the item is unopened and in its original packaging. Once opened or used, returns are only accepted if there's a genuine quality issue.

How long do I have to return a faulty item?

You have 30 days from delivery to return or exchange an item if there's a genuine quality issue.

Can I return made-to-order bundles?

No. Made-to-order and clearance items are non-returnable and non-refundable, since they're custom made for each order.

Who pays for return shipping?

If you're returning an item due to choosing the wrong colour or a change of mind, return shipping is the customer's responsibility.

How long does a refund take to process?

Once your return is approved and inspected, refunds are processed within 5 business days.

What if my extensions arrive slightly different in colour?

Slight colour or texture differences can occur due to natural batch variations in human hair. Refunds or exchanges only apply if the difference is significant.