Terms & Conditions
DULGE Terms & Conditions
Read the DULGE Hair Extensions Terms & Conditions covering website use, product information, intellectual property, shipping risk, accounts, exchanges, and communication.
These Terms & Conditions govern your use of the DULGE Hair Extensions website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms.
1. Updates to These Terms
DULGE may update these Terms & Conditions at any time without prior notice.
By continuing to use our website, you accept the most current version published on this page.
2. Website Use
You agree to use this website lawfully and in a way that does not interfere with the operation, security, or availability of the site.
We reserve the right to refuse service, restrict access, or cancel orders where necessary to protect our business, website, customers, or systems.
3. Product Information
We make every effort to ensure product information, pricing, and availability are accurate. However, errors may occasionally occur.
DULGE reserves the right to update or correct:
- Pricing
- Product descriptions
- Availability
- Images
- Promotional information
Without prior notice.
Please note that product colours may appear differently depending on your screen settings, lighting, and natural batch variation.
4. Orders and Acceptance
All orders are subject to review and acceptance by DULGE.
We reserve the right to cancel or refuse any order where necessary, including where there are issues relating to:
- Stock availability
- Payment
- Pricing errors
- Suspected fraud
- Inaccurate order details
5. Shipping and Risk
Orders are shipped to the address provided at checkout.
Risk in the product passes to the customer once the order has been handed to the shipping carrier.
If you experience a delivery issue, please contact the courier first where appropriate.
For additional shipping details, please refer to our Shipping Policy.
6. Duties and Taxes
For orders shipped outside Australia, any customs duties, taxes, or import charges are the responsibility of the customer.
Customers are also responsible for ensuring that purchased products comply with any applicable local laws in their destination country.
7. Refunds and Exchanges
Returns, refunds, and exchanges are subject to the terms outlined in our Returns, Refunds & Exchanges Policy.
In summary:
- Unused full-price in-store items may be exchanged within 7 days with proof of purchase, subject to approval
- Sale items are final and cannot be exchanged or returned unless required by law
- Made-to-order products are non-returnable and non-refundable
- Online exchanges may be provided as store credit where approved
For full details, please review the relevant policy page.
8. Account Responsibility
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for any activity carried out under your account.
Please ensure your account information is accurate and kept up to date.
9. Intellectual Property
All content on this website, including but not limited to:
- Text
- Images
- Videos
- Logos
- Branding
- Graphics
- Design elements
Is owned by or licensed to DULGE and may not be copied, reproduced, distributed, or used without written permission.
10. Electronic Communication
By using our website or contacting us electronically, you agree to receive communications from us by email or through website-based communication where relevant.
11. Limitation of Liability
To the maximum extent permitted by law, DULGE is not liable for indirect, incidental, or consequential loss arising from the use of this website or the purchase of products through it.
We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from viruses or other harmful elements.
If you are dissatisfied with the website, your sole remedy is to discontinue using it.
12. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies that may apply under the Australian Consumer Law or any other applicable law.
Where consumer guarantees apply, they continue to apply.
13. Warranty Disclaimer
This website is provided on an “as is” and “as available” basis, without warranties of any kind except where required by law.
Frequently Asked Questions About Terms & Conditions
Do these Terms & Conditions apply to every order?
Yes. By using the DULGE website or placing an order, you agree to the current Terms & Conditions published on the website.
Can DULGE update its Terms & Conditions?
Yes. DULGE may update its Terms & Conditions at any time without prior notice.
Can product prices or descriptions change?
Yes. Product prices, availability, and descriptions may change without notice.
Can product colours look different in real life?
Yes. Product colours may appear differently depending on screen settings, lighting, and natural batch variation.
When does shipping risk transfer to the customer?
Risk transfers to the customer once the order has been handed to the shipping carrier.
Can DULGE refuse or cancel an order?
Yes. DULGE reserves the right to refuse or cancel orders where necessary.
Are sale items returnable?
Sale items are generally final sale and cannot be returned or exchanged unless required by law.
Are made-to-order products returnable?
No. Made-to-order products are non-returnable and non-refundable.
Can online purchases be exchanged?
Approved online exchanges may be offered as store credit, subject to policy conditions.
Who owns the content on the DULGE website?
All text, images, videos, logos, graphics, and other website content are owned by or licensed to DULGE.
Is DULGE responsible for website errors or interruptions?
DULGE does not guarantee that the website will always be uninterrupted, secure, or error-free.
Does Australian Consumer Law still apply?
Yes. Nothing in the Terms & Conditions excludes rights that may apply under Australian Consumer Law.