Shipping Policy

• We ship most of our hair extensions and mobile accessories directly from our Melbourne warehouse.
• We use Australia Post as our shipping partner for all the products we ship from our warehouse.
• Customers usually receive the goods in 2-5 days, depending on where they live and how busy Australia post is.
• Hair stylers, Bags, Health, Beauty products and some Tech accessories we ship directly from our associate overseas warehouses, or our manufacturers directly ship them.
• Some products such as Bags, Human hair wigs, and Toppers are made to order, and shipping takes around two weeks.
• We use DHL, FedEx, YUN Express, and UBI as our shipping partners for all our shipping from overseas.
• Shipping from overseas can take around 7-12 business days (Approximately) depending on the products you ordered, Stock availability or busy period, as well as other unavoidable circumstances like the Pandemic).
• Shipping times might differ for different products, so please check the product listing properly, as we always mention shipping time in our product listings.
• We process and ship only from Monday to Friday (except on public holidays).
• Please allow us at least 24-48 hours to process your orders (Except weekends and public holidays).
• Hair extensions are subject to same-day dispatch if the order is made by 2 pm.
• Customers will receive a confirmation email with the tracking number.
• Products will not be shipped until payment is made or approved through payment methods.
• In case of bank transfer, we will wait till the money gets deposited in our account.
• All our wholesale buyers pay shipping fees.
• Please understand that we cannot control the shipping once the products leave our warehouse. So, we will not be accountable for any delay occurring due to any reason once we ship the goods.
• For a few days after the delayed delivery, we do not refund customers until the customer receives the products and sends them back to us (if the customer changes their mind).
• We are not accountable for any duty/customs charges and will not be responsible for any customs delays.
• For multiple products ordered from different niches, products can arrive separately and at other times. We will notify customers and will provide the tracking number for different products individually in that case.
• Our shipping includes delivery confirmation with a tracking number. We cannot be held accountable for a lost shipment once confirmation (proof of delivery) says the package has been delivered to your address.
• If customers do not present during "signature required" delivery, then it would be their responsibility to contact the local courier and arrange a pickup or redelivery. Customers will be responsible if there are any costs related to that.
• Don't hesitate to contact us if you do not receive your products within the time frame; otherwise, we assume you have received your product.
• Buyers will be responsible for the shipping cost for both ways in case they make wrong orders- such as wrong colour, size, wrong items, change of mind, and for providing incorrect delivery address.

We reserve the right to change these Policies at any time to improve our business and satisfy our customers. Any significant changes will be added to this page, should there be any.

Please don't hesitate to email us with any additional shipping questions.