Shipping Policy and Delivery
Thanks for the purchase or visiting our website. Please check our Shipping policy and terms and conditions properly.
All our products are shipped from our shop, which is in Melbourne ( Australia) and (MOSTLY WIGS) Shipped from our associate warehouse in China.
We ship Monday to Friday (not weekends and public holidays). If we receive orders by 4 pm we will ship on the same day. Same day dispatch only applicable for Australia. Customers will receive a confirmation email with a tracking number once the order gets shipped. Free Express Shipping is only for Australian customers.
- Products will not be shipped until payment is made or approved through After Pay or Pay Pal. In case of bank transfer, we will wait till money gets deposited in our account.
- Providing wrong address could delay shipping period and we will not take responsibility for that which includes shipping costs.
- Orders after 3:45 pm will not be processed same day.
- Our shipping includes delivery confirmation with a tracking number. We cannot be held accountable for orders were confirmation (proof of Delivery) says the package has been delivered to your address.
- Please contact us if you do not receive your products within the time frame otherwise we assume you have received your product.
- Depending on your location Please allow 1-3 business working days for express delivery. Please understand, we cannot control the shipping once the products go out of our store or warehouse.
- For International shipping please allow us 7-25 business days for Regular delivery and 3-7 working days for Express Delivery. And we won't be responsible for any customs delay. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.)
- International orders might take 1/2-business days to process.
- We will not take any responsibility for any loss of international shipment once they leave Australian customs.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days.
- We have a flat fee of $15 for any overseas shipment for regular weight up to 500gms if you need than few extensions please contact us for shipping fee prior order.
- All our Wholesale Buyer pay for shipping cost.
Please contact us for any further shipping inquiry.