Shipping Policy and Delivery
Thanks for the purchase or visiting our website. Please check our Shipping policy and terms and conditions properly.
- Most of the products are shipped from our Melbourne Warehouse, But some wigs and toppers we might ship from our associate overseas warehouse.
- Free Express shipping over orders over $100
- Shipping time can vary 2-5 days depending on your location unless we mention otherwise for some products.
- Some Products can take up to 7-9 business days. If that's the case, you will be notified of product listings.
- We ship Monday to Friday (not weekends and public holidays).
- Allow us at least 24 hours to process and ship the orders.
- Customers will receive a confirmation email with a tracking number once the order gets shipped.
- Free Express Shipping is only for Australian customers
- Flat Fee International Shipping.
- Products will not be shipped until payment is made or approved through payment methods.
- In case of bank transfer, we will wait till money gets deposited in our account.
- Providing the wrong address could delay the shipping period and we will not take responsibility for that which includes shipping costs.
- We cannot be held accountable for a lost shipment once confirmation (proof of Delivery) says the package has been delivered to your address.
- Please contact us if you do not receive your products within the time frame otherwise we assume you have received your product
- Depending on your location Please allow 2-5 days for express delivery.
- Please understand, we cannot control the shipping once the products go out of our store or warehouse. So, any delay that occurs due to our shipping partner is not our respon
Please contact us for any further shipping inquiry.