FAQs (Frequently Asked Questions)
Have some questions in your mind about Dulge hair extensions or other products and services? We are always here to help you. We have a live chat option on our website. But it can be hard sometimes to answer few questions because they require long answer in detail. So, before you go live with chat we highly recommend you please check the following sections in our website. We tried our best to provide most of the information that you might need before you purchase from us.
- Product pages
- Shipping Page
- Refund and return
- Care Instructions
What is Remy Hair
When it comes to the quality of hairs , Remy is considered as the best quality and the most popular type. Remy is the characteristic of the hair and how it was collected. Usually, Remy hairs are cuticles kept intact, and running in the same direction. Which is the main reason of minimal tangling and will blend much better with someone’s hair. And they last longer than other types of hairs.
What type of hair do you use?
We use ethically sourced 100% Russian & European Remy Human Hair.
What is the main difference between Russian and European hair?
Russian hairs are Fine hair type. They are naturally straight, soft and silky. Compared to European hair they are stronger and durable. In short, they are better quality than European hairs.
What colour should I choose?
It can be bit challenging sometimes to choose colours .We have the collections of most of the basic colours as well as ombre and Balayage . If you want your extensions to look natural, go with the colour that resembles your natural hair colour. Please contact us if you need colour match. Send us your hair colour and we will get back to you ASAP.
Can I cut my extensions?
The hair can be cut and styled. We strongly recommend that this should be done only by a qualified Hair stylist.
Can I dye my extensions?
The hair can be dyed. This is to be done strictly by a professional hair stylist or registered salon. Test on a small part first. Wait 24 hours after applying the tapes to dye the hair as dye can weaken the adhesive
Can they be straightened or curled?
Yes, you can. But as with your natural hair always use heat protect products on your extensions to keep them healthy and shiny and to help them last longer.
Where do you ship from and where you are Located?
All our extensions we ship from our store in Melbourne, Australia. Our Address is 32 Watton Street, Werribee. Victoria 3030, Australia
Do you ship worldwide?
Yes we do, for flat rate of AUD $15 and we provide tracking number. We added some most common questions and answers in the following, those might come to your mind. Still – if you need more information please feel free to contact us.
Can I After Pay in store and pick up?
Yes – but always allow some extra time to do that as sometimes it might take longer.
Why Lighter Colours more expensive?
Most of the Raw materials are dark colour and it takes longer processing time to get to the perfect blonde colour as well as the process can be bit expensive.