FAQs (Frequently Asked Questions)

Have some questions in your mind about Dulge hair extensions, other products, and services?
We have a live chat option on our website. But it can be hard sometimes to answer a few questions because they require a long answer in detail. We are always here to help you.
So, before you go live with chat, we highly recommend you check the following sections on our website. We tried our best to provide most of the information you might need before purchasing from us. Also, you will find answers to a lot of questions in the below sections-
  • Product pages
  • Shipping Page
  • Refund and return
  • Privacy policy
  • Care Instructions 
We added some most common questions and answers in the following, which might come to your mind. Still – if you need more information, please feel free to contact us.
What is Remy Hair?
Remy is considered the best quality and the most popular type when it comes to hair quality. Usually, Remy's hairs are cuticles kept intact and running in the same direction. And they last longer than other types of hairs.
What type of hair do you use?
We use ethically sourced 100% Russian & European Remy Human Hair.
What is the main difference between Russian and European hair?
Russian hairs are Fine hair types. They are naturally straight, soft, and silky. Compared to European hair, they are more robust and more durable. In short, they are of better quality than European hairs.
What unique products should I use to care for my extensions and wigs?
Always use an oil and alcohol-free shampoo. A good quality conditioner and moisturising oil should be used on the ends of the hair to prevent it from drying out. We strongly recommend you use an oil-free, heat protection product.
Can I use Spa-sauna-steam rooms?
We do not recommend using these facilities as excessive heat and dampness may cause your bonds to soften and damage hair.
Can I swim with hair extensions or a wig?
Not recommended by us as chlorine may damage the hair.
Can I exercise wearing extensions or wigs?
If you exercise and play sports wearing wigs, we recommend tying your hair in a loose ponytail and washing immediately afterwards.
Why do you have different shipping times and fees for other products?
Depending on our business policy, we set up different strategies sometimes. These are always changeable.
What colour should I choose?
It can be a bit challenging sometimes to choose colours. We have collections of most of the primary colours and ombre and Balayage. If you want your extensions to look natural, go with the colour that resembles your natural hair colour. Please get in touch with us if you need a colour match. Send us your hair colour, and we will get back to you ASAP.
Can I cut my extensions?
The hair can be cut and styled. We strongly recommend that this should be done only by a qualified Hairstylist.
Can I dye my extensions?
Hair can be dyed. This is to be done strictly by a professional hairstylist or registered salon. Test on a small part first. Wait 24 hours after applying the tapes to dye the hair, as the paint can weaken the adhesive.
Can they be straightened or curled?
Yes, you can. But as with your natural hair, always use heat protection products on your extensions to keep them healthy and shiny and help them last longer. (Please check hair care instructions for more information regarding hair care.)
Where do you ship from, and where you are located?
Australia. All our extensions we ship from our store in Melbourne, Australia. But some wigs, toppers, and bundles from our manufacturers directly. Our Address is 5/23 Lentini St, Hoppers Crossings. Victoria 3029. Australia.
Can I "After Pay" in-store and pick up?
Yes – but always allow some extra time to do that as sometimes it might take longer.
Why are Lighter Colours more expensive?
Most of the Raw materials are dark colours, and it takes a longer processing time to get to the perfect blonde colour as well as the process can be a bit expensive.
I have short hair; will extensions blend?
Yes, if your hair is at least 6-7 inches long, around shoulder length.
When I brush my new wig or extension, some hairs come out. Is this normal?
YES! it is normal, just like brushing your hair! Hairs will shed over time.
What is heat-friendly synthetic fibre?
Heat-friendly synthetic hair also allows 120-135 degrees Celsius heat styling. We also recommend a detangling spray. With appropriate care, heat-friendly synthetic hair should last up to a few months.
I have thinning hair; what should I use?
You may choose a topper or a full wig if you are thinning on top, aWhat'scrown or the hairline. 
What's a lace front wig?
Lace front wigs create the illusion of a natural hairline and can therefore be styled away from the face. The sheer lace material can be trimmed to fit your hairline, achieving an incredibly realistic and natural look. Our lace front wigs can be used with or without lace glue. You can also put a little foundation on the lace to blend perfectly into your skin.
What is the best way to store a wig?
A wig stands, or mannequin head is ideal. It will help keep the hair from becoming tangled and will help to maintain the shape. Also, see if you can find dry t to keep wigs in their best condition.
Can I colour extension to Light colour?
Colouring must be darker, not lighter. For example, if you select a brown extension colour and want to go blonde, you could only have them coloured darker, not blonde.
Why does the colour of the Extensions and wigs look a bit different from the photos?
Please note that the colour might differ slightly from the actual products due to the lights when taking product photos and using other screens. On top of that -every batch can be a bit different colour-wise.
Should I wear a wig cap before putting on the wig?
It depends. Using a wig cap is mainly a matter of personal preference. Whether you have long or short hair, you can wear wig caps because it holds the hair in place better and help to keep the wig cleaner and prevent hair breakage.
 
What can I do to ensure the secure fit of my wig?
Dulge wigs come with two adjustable straps on both left and right sides in the inner lining. You can use them to make the wig tighter on yours. For extra security, it can be further secured by using pins through the hairpiece at the edges of the wig.
Can I change the style of the wigs?
Most of our wigs, especially fibre hair wigs, come pre-styled. So, try not to change the style and texture by using hot tools. By doing so, you are only going to damage the hair.
How to measure a wig cap size?
Take a measuring tape, begin at the front of your hairline, and wrap the tape behind your ear to the nape of your neck around to your other ear until the tape meets again at the front of your hairline. To wear a wig, you may or may not need any cap. But using a cap is better as that can help protect your hair (we do not sell or provide any cap at this stage- sorry for that). Dulge wigs cap size is adjustable and can be stretched to fit most head sizes.
How can I wear wigs if I have long hair?
If you have longer hair, it is recommended to wrap your hair around your head and wear a wig cap that fits tightly over your hair and keeps your hair in place.
Should I wear a wig cap before putting on the wig?
It really depends. Using a wig cap is mainly a matter of personal preference. Whether you have long or short hair, you can wear wig caps because it holds the hair in place better and help to keep the wig cleaner and prevent hair breakage.
What can I do to ensure the secure fit of my wig?
Dulge wigs come with two adjustable straps on both left and right sides in the inner lining. You can use them to make the wig tighter on yours. For extra security, wigs can be further secured by using pins through the wig or at the edges of the wig.
Can the wigs be straightened or curled?
Most of our wigs come pre-styled so try not to change that style as that might damage the wig. But in the case of straight hair wigs, you can change the styles as required BUT try to keep the temperature around 160 degrees.
How long do Wigs last?
This depends on how you maintain it and its texture. Treat it like your own hair and take excellent care of it; normally, our synthetic wigs can last between 3 and 5 months at least, But our human hair wigs can last up to a year even more with proper care and maintenance.
What to do in case of an odour?
In rare cases, you may feel the odour when receiving the hair. If so, do not worry. After the first wash and nursing it for some time, the odour will disappear.